The rules of working together.

By using peloramarketing.com or buying a service from PELORA Marketing, you agree to these terms. We tried to make them readable.

Effective: June 4, 2026 · Operator: PELORA Marketing, Newport Beach, California

1. Who these terms apply to

These Terms of Service ("Terms") apply to anyone who: (a) visits peloramarketing.com, (b) communicates with PELORA Marketing through any form, call, or message, or (c) purchases any service from PELORA Marketing.

If you do not agree with these Terms, do not use the Site or purchase any service.

2. What we offer

PELORA Marketing provides marketing services to healthcare, wellness, and other small-to-mid-size businesses. Current service categories include:

• Done-for-you agency retainers ranging from $2,500 per month to $18,000+ per month. Specific deliverables are defined in a separate Service Agreement at the start of the engagement.
• Consulting via consulting.peloramarketing.com, including the $897 PELORA Marketing Sprint and the $1,500 per month Coaching Retainer.
• Video production projects priced per project, typically $2,500 to $10,000+.
• One-off services like audits, brand kits, or landing page builds.

The exact scope of work for any engagement is defined in a written Service Agreement or invoice description before payment is collected.

3. Payment terms

3.1 Monthly retainers

Retainer fees are billed monthly in advance. Most retainers have a minimum commitment period (typically 90 days) stated in the Service Agreement. Late payments more than 7 days overdue may pause delivery until the account is brought current.

3.2 One-time projects

Project fees are typically billed 50% at the start and 50% on delivery, or paid in full upfront, depending on the engagement.

3.3 Consulting services

The $897 Sprint is billed in full at booking. The $1,500 per month Coaching Retainer is billed monthly with a 90-day minimum commitment. See consulting.peloramarketing.com for current terms.

3.4 Payment processing

All payments are processed through Stripe. We do not store full credit card numbers on our systems.

4. Refunds and cancellations

4.1 Retainers

Retainer fees are non-refundable once a billing month begins, because we have already allocated team capacity to your account. You may cancel future months with 30 days written notice (after the minimum commitment period stated in your Service Agreement is complete).

4.2 Consulting Sprints

The $897 Sprint is refundable in full only if you have not yet attended the first 60-minute call. Once Call 1 is delivered, the Sprint is non-refundable.

4.3 Video production and one-off projects

Deposits are non-refundable once work has begun. We will refund any unused portion of a deposit if we cancel the project on our side.

4.4 Disputes and chargebacks

If you have a billing concern, contact us first at hello@peloramarketing.com. We respond within 2 business days and resolve most issues directly. Chargebacks filed without prior contact may result in collection action for the disputed amount plus fees.

5. Your responsibilities as a client

• Provide accurate information about your business, the people on your team, and your goals.
• Provide reasonable access to assets we need to do the work (logins, brand assets, existing copy, etc.) when requested.
• Respond to feedback requests within reasonable timeframes (typically 5 business days). Long delays may push your project timeline back without penalty to PELORA.
• Obtain any necessary consents from people who appear on camera, in photos, or in testimonials we produce. We will provide release templates.
• Comply with all applicable advertising laws (FTC disclosures, HIPAA if you are a healthcare provider, FDA if you make health claims, etc.). PELORA will flag concerns we see but final responsibility is yours.

6. Intellectual property

6.1 Work product

Once you have paid in full for a project or completed month of a retainer, you own the deliverables we produce for you (videos, photos, blog posts, ad creative, web pages). PELORA retains the right to display this work in our portfolio and in case studies unless we agree otherwise in writing.

6.2 Pre-existing materials

Anything PELORA brings to the engagement that we developed independently of your project (frameworks, internal tools, templates, code libraries) remains ours. You receive a non-exclusive license to use those materials as part of the deliverables.

6.3 Third-party assets

If we use licensed stock music, stock footage, fonts, or other third-party assets in your deliverables, the license terms of those assets apply.

7. Confidentiality

Both parties agree to keep confidential any information shared during the engagement that is marked confidential or that a reasonable person would understand to be confidential. This includes financial information, strategy, client lists, and proprietary methods. Confidentiality obligations survive the end of the engagement.

8. Limitation of liability

To the maximum extent allowed by law, PELORA Marketing's total liability for any claim arising from these Terms or our services is limited to the amount you paid us in the 3 months immediately before the claim arose. We are not liable for indirect, incidental, consequential, or punitive damages (lost profits, lost revenue, business interruption).

9. No guarantees of specific results

We are very good at what we do, and we have a strong track record. But marketing results depend on many factors outside our control (ad platform algorithms, your offer, your pricing, market conditions, competition). PELORA does not guarantee any specific result, ROAS, revenue, lead volume, or ranking. Any examples shared in our marketing are real results from past clients and are not promises about your results.

10. Termination

You may terminate any engagement with written notice as defined in your Service Agreement. PELORA may terminate an engagement if you fail to pay, fail to provide promised cooperation, or ask us to do something illegal or in violation of platform policies. On termination, you receive any deliverables you have paid for in full. Outstanding invoices remain due.

11. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute will first be addressed by good-faith negotiation between the parties. If that fails, disputes will be resolved by binding arbitration in Orange County, California, under the rules of the American Arbitration Association. Either party retains the right to seek injunctive relief in court for intellectual property or confidentiality violations.

12. Changes to these terms

We may update these Terms when our services change or when laws change. The effective date at the top is updated when changes are made. Continued use of the Site or services after changes are posted means you accept the updated Terms.

See also: Privacy Policy · Press & Affiliations